Refund policy

You can return most items within 30 days of your order date.

How to start a return
Email support@precisionwatts.com with your order number, the item, and whether you'd like a refund or an exchange. We'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted.

Condition
Items must be new and unused, in their original, unaltered box with the UPC code intact, and must include all packing material, blank warranty cards, manuals and accessories. If a return doesn't meet these conditions, we may refuse it or charge a restocking fee of at least 10% of the item price (minimum $2.95).

Damaged, defective or wrong items
If your order arrives damaged or you receive the wrong item, tell us within 4 business days of delivery. Photos of the item and the box help us resolve it quickly. If an item is defective, tell us within 7 days of delivery, and we'll exchange it for the same model or the manufacturer's equivalent. We may first suggest troubleshooting with the manufacturer's support team. After 7 days, the manufacturer's warranty applies, and we'll help you start a claim.

Return shipping
You pay return shipping, unless the item arrived damaged, defective or wrong. If you refuse a package on delivery, the carrier's shipping charges will be deducted from your refund.

Items we can't take back

  • Hydration packs and water bottles, once any packaging has been opened or a safety seal broken
  • Computers and computer software, once any of the manufacturer's packaging has been opened
  • Heating pads, once the safety seal has been broken
  • Electronic software, once opened
  • Consumable or hygiene items (such as gels, energy chews and elixirs), once unwrapped or the seal is broken
  • Special-order and clearance items, and any item marked on our website as non-returnable
  • Imprinted products

Refunds
When your return arrives, we'll inspect it and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days, and your bank may take a few more days to post it.

Exchanges
Apart from defective items, the quickest way to exchange is to return the item and place a new order.