Contact
We're a small team, and you'll be talking to someone who actually rides. Pick whichever address fits and we'll come back to you within 1–2 business days.
Orders & support
support@precisionwatts.comOrder status, tracking, returns, warranty claims, and anything that's gone wrong.
Everything else
info@precisionwatts.comGeneral enquiries, press, partnerships, and wholesale questions.
Not sure which part fits your bike? Ask before you buy. Tell us your frame, crankset and drivetrain and we'll tell you what works — that conversation is free and saves everyone a return.
Helping us help you
Include whichever of these apply and you'll get a straight answer first time rather than a round of questions:
- Your order number, for anything about an existing order
- The product name or manufacturer part number
- For fitment: frame model, crankset, and bottom bracket or drivetrain standard
- For a fault or shipping damage: photos of the item and its packaging
When we're around
Monday to Friday, 9:00 AM – 5:00 PM Mountain Time, excluding US public holidays. Messages sent outside those hours are answered the next business day.
Before you write
Our Refund Policy and Shipping Policy answer most questions about returns, delivery times and damaged parcels — they may be quicker than waiting on us.